Art Van Flooring

The Utica location is now closed. The borders look horrible and we’re cut wrong. The flooring installation itself is not great. I’m not thrilled with it. The only thing good about this business was Josh the salesman there.

purchased same carpet for entire house. paid extra to have everything moved. Installer showed up claimed it wasn't his job to move anything. Ended up calling off work and doing the moving myself.1 year after install carpet looks worse than the carpet that was replaced that was 15 years old. Paid extra for the warranty which was useless. I was told I was purchasing the top of line carpet. Several calls made to Art Van, now I'm told I need to call manufacturer directly.

Carpet shown was not the same quality that was installed. No wonder they wouldn't provide a sample piece. Second time Art Van has done a bait and switch on me. Never again with Art Van. Installers very sloppy with the cleanup. Also left behind their energy drink cans and cigarette butts.

Sales person was great selling the flooring, but the installers that eventually showed up acted like it was their first job. The first appointment was cancelled because the guy had to babysit. Finally, they started in the sink area and then decided to move to the laundry room. They started back on the kitchen, but the tiles didn't line up between the two rooms. When I told him that he had to fix it, he got mad and started arguing with me. When I threatened to report him, he said he would tear up the sink area and line it up with the laundry. He didn't replace the already cut pieces, so now the floor is buckling and the tiles are separating. The corners on some of the tiles in the kitchen are lifting. The wood trim that I had to pay for was cut wrong and that was never fixed either. They left my kitchen a mess and being in a wheel chair made it a little difficult cleaning up after them. I had a "supervisor" come to the house after the floor was finished. He said that he would check with the manufacturer about the tiles, but he never did get back to me. I keep trying to call the office and all I get is a recording to leave a message, which is NEVER returned. I hope that somebody at Art Van Flooring in Warren MI sees this and steps up.

The original installers messed up my vinyl plank flooring (too many flaws to even mention!), cracked floor moulding & door casings and didn't have enough transition strips to complete the job, etc... This was in beginning of November 17'. Took until mid January to get a straight answer out of anyone to fix these issues. When the guy came to fix issues found out from him they fired the original installers because they had so many issues/complaints with them. The guy who came to fix issues, did not fix all issues and made some even worse. I'm left with dirt like putty filling where they did not cut planks long enough near the walls, gaps left in planks they had to remove & replace, cut marks on planks in the middle of my kitchen among others. This was on Friday, so they will be hearing from me on Monday. VERY upset over this whole experience and would never recommend Art Van Flooring to anyone. Very terrible customer service and installers. I really expected more from a large company like this. I wonder how many others have had experiences similar to this? Sounds like this is pretty common. :-(

I set the appt with Warren, Mi. Art Van Flooring. Sales guy to be here this morning at 9 am. We have a dr appt and have to leave by noon so 9 was great! Sales guy calls, says he forgot the samples, says he will come next Sat or Mon or at 11. He has another appt on way here at 11 am in another town close to us. He was smug, calm and NOT caring why he had to be here at 9 in the first place. He asked smugly, when did you make the appt.? I said a week ago as the lady said you’d be in this area today so I said great but he had to come at 9 am or earlier. She said no problem. Ya right.... The smug sales guy to have been here by 9 am that just called me at 830 am, seemed to not want to care how disappointed I was to have no samples at first. I said then come anyways I guess and measure floors up. He said I won’t be there till after I go to my 10 am appt in Kalkaska, Mi., on the way. I said what did I tell you? We set appt for 9 am a week ago and you call me from Traverse City, Mi., that is about 1 hr and 30 minutes from here to say you forgot my samples even, then say if you come you’ll put someone else in from of me! I think not.....I’m calling WARREN, Mi., at 10 am sharp and someone is going to get a new axxxxxx!! I have been by far an excellent loyal customer for years and years. What is going on here?